Draft — not yet in force. Generation 3 Academy is not yet incorporated, so the operator, its registered address and its governing law are shown below as bracketed placeholders. This document has not been reviewed by a lawyer.
Until those brackets are filled in and a lawyer has read it, treat this as a statement of intent rather than a binding policy — and do not take money from families against it. Every open question is listed in the last section.
Refund Policy
A full refund within 14 days, for any reason. A pro-rata refund of whatever is left of the term after that. Worked examples, and a short list of exceptions.
What is being sold
Families do not buy anything on this website. There is no shop, no checkout and no card form — the site takes no payment details at all.
What is sold is an access code, issued by the school, which opens one student account on The Vessels for a fixed term: one month, one term of three months, half a year, a year, or without an end date. The school arranges payment however it normally does, then issues the code.
This policy sets out what Generation 3 Academy expects a school to honour. Where the school takes the money, it is the school that pays a refund back — but the terms below are the floor, and a school issuing our access codes agrees to them.
Paid enrolment is not open yet. This policy takes effect on the day the first access code is sold to a family. It is published now so that nobody can be charged before the terms exist.
The 14-day full refund
You may cancel within 14 days of buying an access code and receive a full refund, for any reason or none. You do not have to explain, and we will not ask you to.
This applies whether or not the code has been used and whether or not the student has started playing. If your child tried it and it was not right for them, that is exactly the situation this window exists for.
The 14 days run from the date of purchase, or from the date the access code is given to you, whichever is later — so a delay in issuing a code never eats into your window.
After 14 days: the unused term
After the 14 days, you may still cancel at any time and receive a pro-rata refund of the part of the term you have not used.
It is worked out by whole days: the price paid, divided by the number of days in the term, multiplied by the number of days remaining from the date we receive your request. We round to your advantage.
An access code sold without an end date is treated as a one-year term for this calculation. After a year from purchase there is nothing left to refund, and the access continues.
Cancelling ends access at the point the refund is issued. You may instead ask us to leave access running to the end of the term and take no refund; just say which you want.
Worked examples
So that nobody has to trust the arithmetic on faith.
| Situation | Result |
|---|---|
| A one-year code, cancelled on day 9 | Full refund. Inside the 14-day window. |
| A one-year code at $120, cancelled on day 100 | 265 of 365 days remain. $120 ÷ 365 × 265 = $87.12. |
| A three-month (90-day) code at $45, cancelled on day 30 | 60 days remain. $45 ÷ 90 × 60 = $30.00. |
| A one-month code, cancelled on day 20 | 10 days remain. Pro-rata on the price paid. |
| A code bought but never collected, three months on | Full refund. The 14 days start when the code reaches you, and it never did. |
What is not refunded
Kept deliberately short, because a refund policy is mostly the list of exceptions and a long list means the promise above was not real.
- An account closed for a serious breach of the acceptable use terms — for example signing in as another student, or deliberately manipulating scores. We will always tell you why first.
- A gift milestone a parent promised their child. That is a promise between the two of you. No money for it ever passes through us, so there is nothing for us to refund.
- Time already used. The pro-rata calculation refunds what remains, not what has passed.
That is the whole list. In particular, we do not refuse a refund because a code was used, because a student made progress, because a term is nearly over, or because you have asked before.
How to ask for a refund
- Write to [email protected], or tell your child’s teacher — either counts, and the date we receive it is the date we use.
- Tell us the student’s first name and the access code, or enough for the school to find the account.
- Say whether you want access to stop now, or to run to the end of the term without a refund.
You do not need a form, a reason, or a receipt number. If the school took the payment, we will pass the request to them and follow it up.
When the money comes back
We will acknowledge a refund request within 5 working days and arrange the refund within 14 days of agreeing it.
It goes back by the same route the payment came in, unless you ask otherwise and it is practical. We do not issue credit notes or platform credit in place of money unless you choose that.
Deleting the account is a separate request from a refund. Asking for one does not automatically do the other — say if you want both, and see the Privacy Policy.
If we cancel, or the platform changes
- If we discontinue the platform, we refund the unused part of every term in full, with reasonable notice, and offer an export of each student’s work first.
- If we remove a substantial feature a family paid for, or the platform is unavailable for a prolonged period, you may cancel and take a pro-rata refund, and we will not treat the 14 days as having run out.
- If we change these terms or the Terms & Conditions in a way that materially disadvantages you, you may cancel and take a pro-rata refund.
Only Grade 6, Quarter 1, Lesson 1 exists today, and the Terms say so plainly. If a family buys a year on the strength of what is planned and the planned content does not arrive, that is squarely a case for the second bullet above — and we would rather say so here than argue it later.
Your statutory rights
Nothing in this policy takes away a right you have by law, and where the law gives you more than this policy does, the law wins.
- United States. State consumer protection statutes apply in addition to this policy. In Massachusetts, G.L. c. 93A prohibits unfair or deceptive practices and can allow multiple damages and attorney’s fees.
- United Kingdom and EU. Consumers buying at a distance have a statutory 14-day right to cancel. Our 14-day term matches it deliberately, and our pro-rata term goes beyond it.
- Chargebacks. You are free to go to your bank or card issuer. We would rather you wrote to us first, because we can usually settle it faster.
Contact
- Refunds and billing: [email protected]
- Or your child’s teacher, or the school office that issued the access code.
Operator and postal address: [LEGAL ENTITY NAME], [REGISTERED ADDRESS — to be completed].